New Front Apps Enable On-the-Go Customer Service

  • 30-08-2021 |
  • Jackson Matthew

Most users have never heard of Front, but this email app is gaining popularity for its convenient customer communication-oriented features. The service combines emails with SMS, online chatting, and Twitter all in the same place. On August 26, the platform released a totally renovated mobile app for teams that need to work with clients on the go. 

More Distant than Ever

As the Front developer said, 2020 showed that a lot of work processes will probably stay remote forever. Given this, emailing tools have to be up to date and provide a streamlined user experience. Sales, support, customer services, and many other teams need comprehensive solutions to receive, analyze, and respond to their customers. For some reason, there were no mobile apps that could handle these tasks on the go. That’s why Front developed a unique custom mobile solution for complex workflows. Now it can gather data from multiple sources to generate a comprehensive picture and speed up customer relations. 

You can use Front not only for teamwork, though. It can also be used by any individual in your company if they need to check out how to help customers quickly. It means that managers can use Front for more precise tasking and team efficiency assessment. The app lets them see if a problem was resolved, in which way, and if the customer was satisfied with the response.

Simply the Best

There are literally no rivals to Front in the niche at the moment. The new mobile app is more straightforward than you might have expected and works for a variety of complex tasks in customer relations. Would you like to test Front in your team? Which solution have you been using before? Tell us about the alternatives in the comments and share the news with your colleagues. It has all the chances to give a good boost to your business.

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